Winbet Live Privacy Policy — Your Data Is Safe With Us

1Introduction & Scope

Winbet Live (winbetlive.biz) is an online Sports Betting platform based in Bangladesh. This Privacy Policy ("Policy") explains how we collect and manage the personal information of users ("you", "member") who access our website, mobile app, and related services.

This policy applies to all members, registered users, and anyone using any service provided by Winbet Live. By using our services, you are considered to have agreed to this Privacy Policy.

We believe transparency is the best policy. That's why everything here is written in plain language — no complex legal jargon.

2What Information Do We Collect?

Winbet Live collects your information in several ways. The details are outlined below:

2.1 Information You Provide Directly:

• Full name and date of birth (for age verification)
• Mobile Number & Email Address
• National ID Number (collected during KYC verification)
• Mobile banking number (Mobile Pay, Nagad, etc.)
• Password (stored in encrypted form)

2.2 Automatically Collected:

• IP Address & Device Type
• Browser Information & Operating System
• Which pages you visited and how long you spent on them
• Betting history and transaction records
• Login time and location (city level)

3How Is Your Information Used?

Winbet Live uses your information only for specific, lawful, and transparent purposes. We never process data beyond what is necessary.

• Account Management: Login, password reset, and account verification.
• Payment Processing: To process deposits and withdrawal transactions securely.
• Security: To detect and prevent fraud, money laundering, and unauthorized access.
• Service Improvement: To analyze your usage patterns and improve our services.
• Contact: To send important updates, bonus offers, and promotional messages.
• Legal Obligation: To comply with requests from government or regulatory authorities.

4Is Your Data Shared?

Winbet Live never sells your personal data. However, in limited circumstances, it may be necessary to share certain information with specific third parties:

• Payment Processors: Only the information necessary to process transactions via Mobile Pay, Nagad, and similar services is shared.
• IT Service Provider: For hosting, cloud services, and system maintenance — under strict confidentiality agreements.
• Law Enforcement: When required by a valid legal directive or court order.
• Fraud Prevention Agency: To assist in the investigation of fraudulent activity.

Only the minimum necessary information is shared in each case. No third party may use your data for their own purposes.

5Cookie Policy

Winbet Live uses cookies on its website. Cookies are small text files stored in your browser that help make your experience on the site smoother.

Types of cookies we use:

• Essential Cookies: To maintain your login session. These cannot be disabled.
• Functional Cookies: To remember your preferred language and settings.
• Analytics Cookies: To understand site usage statistics — no personal data involved.
• Security Cookies: To prevent fraud and bot attacks.

6How Long Is Your Data Retained?

Winbet Live does not retain any data longer than necessary. Retention periods are outlined below:

• Account Information: For the duration your account is active, and for up to 5 years after closure.
• Transaction Records: Up to 7 years where required by law.
• KYC Documents: Up to 5 years after verification.
• Log Files: Up to 12 months for security analysis.
• Marketing Data: Until your consent is withdrawn.

Once the retention period expires, your data is securely and permanently deleted.

7Your Rights

As a Winbet Live member, you have the following rights over your personal data:

• Right to Access: The right to know what information we hold about you.
• Right to Rectification: The right to correct any inaccurate or outdated information.
• Right to Erasure: The right to request deletion of your data under certain conditions.
• Right to Restrict Processing: The right to request restriction of how your data is used in certain circumstances.
• Right to Portability: The right to export your data in a commonly used format.
• Right to Object: The right to opt out of marketing communications.

To exercise any of these rights support@winbetlive.bizPlease allow up to 30 business days for a response.

8Protection of Minors

Winbet Live strictly does not provide services to anyone under the age of 18. We do not knowingly collect personal data from minors.

If we become aware that a minor has registered, their account will be immediately closed and all collected data will be permanently deleted.

If a parent or guardian suspects their child is using Winbet Live, please contact support immediately.

9Security Measures

Winbet Live uses industry-standard technology to keep your data secure:

• SSL/TLS Encryption: All data transfers are encrypted.
• Password Hashing: Passwords are never stored in plain text.
• Two-Factor Authentication (2FA): For added security.
• Regular Security Audits: By third-party experts.
• Firewall & DDoS Protection: At the server level.
• Access Control: Only authorized personnel have access to your data.

10Third-Party Links & Services

Winbet Live's platform uses certain third-party services such as payment gateways and analytics tools. These services operate under their own privacy policies.

Winbet Live is not responsible for third-party privacy practices. However, we always choose trusted and reputable partners.

For payment services, your financial information goes directly to the secure servers of the relevant provider (such as Mobile Pay or Nagad) — Winbet Live never has access to your mobile banking PIN or password.

11Policy Update Terms

Winbet Live may update this Privacy Policy from time to time. When changes are made:

• Updates will be published on this page along with the revised date.
• Advance notice of significant changes will be sent via SMS or email.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated Policy.

We recommend checking this page regularly. The date of the latest update is always displayed at the top of the page.

12Contact & Complaints

For any privacy-related questions, requests, or concerns, please don't hesitate to get in touch with us:

When sending a privacy-related request by email, please use the following as your Subject line: "Privacy Request" Please include this in your email for faster processing.

We aim to resolve all valid requests within 30 business days. If a request requires more time due to complexity, we'll let you know in advance.